Terms and Conditions

Aim to provide the best service

Our mission
It is our aim to serve the Sri Lankan and wider local communities to the best of our ability.

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These Terms and Conditions are designed to maintain fairness, integrity, professionalism, and transparency in our operations, and to ensure that everyone has the best possible experience.

1. Booking Policy
You may only book one appointment per category within a month. This is to ensure that availability is shared fairly, giving everyone an equal opportunity to secure an appointment while reducing unnecessary queues.

2. Cancellation Policy
Appointments should be cancelled at least 48 hours in advance. This helps prevent appointment slots from being wasted and allows other members of the public to secure an appointment.

3. Payment Policy
We now support the following payment methods:

• Online payment using debit or credit cards (supports European and Sri Lankan bank cards)

• Online bank transfer to the Mission’s bank account using your case reference number

• Cash payment at the office when you visit

Please note: if you have a confirmed booking (Case ID), you may make your payment through our online services at any time before your appointment.

4. Case Tracking
You can now track the progress of your case using your Case ID or other relevant details.